New Mexico Mature Driver Program

General Information

Q: Is this course approved?
A: Our course is approved in the following states: Alaska, California, Colorado, Delaware, Florida, Idaho, Kansas, Maine, Nevada, New Jersey, New Mexico, North Dakota, Utah, Washington. In addition, most insurance companies will give you a discount when you complete an I DRIVE SAFELY mature driver course, even if the course is not approved by the state. Please call your insurance agent to be sure.

Q: How much will I save on my auto insurance?
A: The amount you save is depended on many factors; whether or not your state mandates a decrease in your insurance rates, the specific regulations of your insurance agency, your driving record, etc. As a general rule, you can expect to save between 2% to 15%. However, for an accurate estimate, we encourage you to please contact your insurance agency.

Q: How often do I need to complete this course to maintain my auto insurance discount?
A: The time varies the state but typically it’s every 3 years.

About Our Course

Q: How do I register for the course?
A: Easy! Simply click on any Register Now button on our website. You will need to be taken to the page where you can enter your information.

Q: How long will it take me to complete the course?
A: The mature driver safety courses range in length from 3 to 6 hours depending upon your course and state and you have 180 days to actually complete the course.

Q: Will I need to take the class always on the same computer?
A: No. Since our course is 100% online, you can use any computer with an Internet connection to study the course.

Q: Do I have to do the entire course all at once?
A: Our course is designed so that you can start and stop studying as often as you like. And with our exclusive memory technology, every time you restart the course, you automatically return to the exact point where you last left off.

Q: Do I need to save my work?
A: Our memory technology will save your work whenever you log off. No need to save anything. And you’ll always return to where you last left off.

Q: How do I log in to the course?
A: At the top right of our home page is a log in button. Simply click on the button and log in using your e-mail and password. We automatically keep track of the coursework completed, so the next time you log in, you can pick up where you left off.

Q: How long is the final exam?
A: The length of the final exam is determined by the state. The typical final exam is 25 easy-to-answer multiple choice questions.

Q: What will happen if I fail the final exam?
A: You cannot fail a final exam. If you miss too many questions, you simply retake the exam at no additional cost.

Q: If I don’t complete the course can I lose my license?
A: You are never at risk by taking our course. All of your records, including your exam scores, time to complete, and whether or not you finished the course is strictly confidential and will never be shared with any outside party.

Q: What should I do if I think I have spotted an error in the material?
A: At the bottom of each page, there is a button you can click that will e-mail your comments to the content team for review and verification. We appreciate your input!

Q: Are the statistics you quote outdated?
A: The National Highway Traffic Safety Administration (NHTSA) and the Insurance Institute for Highway Safety (IIHS) generally release traffic statistics 1-2 years after they are collected. We update the course material regularly to reflect the latest available statistics, which are not always from the year immediately prior.

Certificates

Q: What do I do with my certificate once I have received it?
A: In most states your completion certificate will be mailed directly to you. Once you receive your certificate it is then your responsibility to present it to your insurance company.

Q: What certificate delivery options do I have?
A: We offer various delivery options. Your course tuition includes free US postal mailing of your certificate. For your convenience, we also offer the lowest premium delivery services in the industry.

• Overnight Morning delivery costs an additional $24.95 and will be delivered the next business day before 12 PM.
• Overnight Delivery costs an additional $19.95 and will be delivered the next business day before 5 PM.
• Two-day Express Delivery costs an additional $14.95 and will be delivered the second business day before 5 PM. If you live in a rural area, delivery delays may occur.

Q: How long does it take for my certificate to be delivered?
A: Our certificates are mailed out Monday through Friday at 3 PM Pacific Time (5 PM Central Time for Texas users). Users who complete their course after 3 PM will have their certificates mailed out on the following business day. We ask you to allow 3-5 business days for delivery. Premium delivery services are available for an additional fee.

Q: I need another copy of my certificate. How can I get one?
A: If you have lost your certificate or if contains incorrect information, you may contact a customer support representative at 1-800-448-7916 to request a certificate reprint.

Completion Policies

Q: What is the course completion policy?
A: You must complete all phases of the approved curriculum in order to receive a certificate of completion. Any time missed must be made up. The school is prohibited from issuing a certificate of completion if the student has not met all the requirements for course completion and a student shall not accept a certificate under such circumstances.

Q: What is the operation and conduct policy?
A: No credit or completion will be given if the course is completed by anyone other than you or if you are assisted by an outside party. When you enroll in the course you are stating under penalty of perjury that you, and not another person, studied the material in its entirety and completed that chapter quizzes and the final exam. By registering for the course, you understand that is may be a felony to make false statements or to falsify documents submitted by the court.

Technical

Q: Is your website secure?
A: Yes. An encrypted SSL connection requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus providing a high degree of confidentiality. Confidentiality is important for both parties to any private transaction. In addition, all data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering--that is, for automatically determining whether the data has been altered in transit.

Q: Do I need any special software to take this course?
A: You do not need any special software to use our course. All you need is a web browser and a connection to the internet. We support Internet Explorer 4.0 and higher, Netscape Navigator 6.0, AOL 4.0 and higher, and most other browsers. There is no software to download and nothing saved to your hard drive. Some courses use the Macromedia Flash plugin. This product is free and can be downloaded and installed at registration.

Trouble Shooting

Q: I forgot my password. How can I find out what it is?
A: If you provided a valid email address upon registering for the course, we will email your login name and password to you.

If you do not have access to email, or did not provide an email address at registration, please contact our Customer Service at 1-800-448-7916.

Payment and Pricing

Q: How much does the course cost?
A: The price of the mature driver safety courses vary by state.

For California the state allows us to offer two courses:

• First Time Course $19.95
• Refresher Course $17.95

Delaware also allows us to provide two courses

• First Time Course $19.95
• Refresher Course $19.95

All other states are $19.95 except Florida which is $14.95.

Q: What are my payment options?
A: You may make your payment online by using a credit card or bank debit card with a Visa/MasterCard logo through our secure server. If you are uncomfortable submitting your payment online, you can contact our customer support representatives at 1-800-448-7916 to make your payment over the phone. You may also submit your payment by mailing a personal check or money order to our corporate office. Please make check payable to I DRIVE SAFELY and mail to:
I DRIVE SAFELY
5770 Armada Drive,
Suite 200 Carlsbad, CA 92008

Q: Is it safe to make payments online?
A: Yes. Our website is secured with a GoDaddy.com Web Server Certificate. This certificate ensures that our website is registered with a government entity and that all website transactions are protected with a SSL encryption.

Q: What credit cards do you accept? Can I use my debit card?
A: ou may submit payment using a credit card or a bank debit card with a Visa or Mastercard logo through our secure server. We accept Visa, Mastercard, American Express, and Discover. You may also submit your payment information over the phone with a customer support representative. To pay over the phone, please contact us at 1-800-448-7916.

Q: What if I do not want to enter my credit card number online?
A: You may submit payment by mailing a check or money order to our corporate office. Please make your check or money order payable to I DRIVE SAFELY and send to:
I DRIVE SAFELY
5770 Armada Drive,
Suite 200 Carlsbad, CA 92008

Q: What is the course cancellation/refund policy?
A: A full refund will be made to any student who cancels the enrollment contract within 30 days of registering for the course and prior to attempting the final examination. The COURSE PROVIDER will terminate, without notice, the enrollment of any student who has not successfully completed the course within 180 days. All registration fees paid are due and refundable when the course of instruction is discontinued by the school, preventing a student from completing the course, or the enrollment of the student was procured as a result of any misrepresentation in advertising, promotional materials of the school, or representation made by the owner or employee of the school. All refunds will be issued within 30 days following receipt of a permissible request for cancellation.

About I DRIVE SAFELY

Q: I need to contact you. What is your contact information?
A: Live customer support: 1-800-448-7916
TDD for the hearing impaired: 800.735.2929
Email support: wecare@idrivesafely.com

Corporate Office:
I DRIVE SAFELY, L.L.C.
5770 Armada Drive,
Suite 200 Carlsbad, CA 92008
760.744.3072 fax

Q: What are your hours of operations?
A: Our US-based Customer Support Team is available 24 hours a day, 7 days a week, 365 days a year.

Q: What is your privacy policy?
A: We take your privacy seriously. Click here to read our policy.

Q: What other courses do you provide?
A: In addition to our Mature Insurance Reduction courses, we also offer:

• Ticket Dismissal/Defensive Driving Courses – whether it’s satisfying a court order or meeting insurance requirements, our Ticket Dismissal/Defensive Driving course is the easiest, most economical program you’ll find.
• Teen Drivers Education Courses – designed to help teens receive the education and training they need to get their permit, while at the same time teaching them to be safe and responsible drivers.
• Fleet Training Programs – created to help large and small fleet managers efficiently and effectively train their drivers to reduce insurance rates and minimize liability risks.
• Driver Records
• DMV Practice Tests for licenses, motorcycles and commercial drivers licenses.