Mature Driver Improvement Course,Mature Driver Course Online

FAQs


	GENERAL INFORMATION 1. Is this course approved? 2. How much will I save on my auto insurance? 3. How often do I need to complete this course to maintain my auto insurance discount? 4. How long will it take me to complete the course? 5. Do I need to save my work? 6. I need to contact you. What is your contact information? COURSE INFORMATION 7. How long is the final exam? 8. What will happen if I fail the final exam? 9. What should I do if I think I have spotted an error in the material? 10. Are the statistics you quote outdated? COMPLETION AND CERTIFICATES 11. What do I do with my certificate once I have received it? 12. What certificate delivery options do I have? 13. How long does it take for my certificate to be delivered? 14. I need another copy of my certificate. How can I get one? TROUBLESHOOTING 15. Is your website secure? 16. Do I need any special software to take this course? 17. Do I need to save my work? 18. I forgot my password. How can I find out what it is? MAKING PAYMENTS (COURSE PAYMENT?) 19. How much does the course cost? 20. What are may payment options? 21. Is it safe to make payments online? 22. What credit cards do you accept? Can I use my debit card? 23. What if I do not want to enter my credit card number online? POLICIES AND PROCEDURES 24. What is your privacy policy? 25. What is the course completion policy? 26. What is the course cancellation/refund policy? 27. What is the operation and conduct policy? Q: Is this course approved? A:The approval status of each course varies by state. Select your state in order to find out if your course is officially approved. Many insurance companies will give a discount to senior drivers who complete an I DRIVE SAFELY mature driver course, even if the course is not approved by the state. [back to top] Q: How much will I save on my auto insurance? A:The size of the insurance discount for mature drivers who take an insurance discount course is sometimes set by the state. Otherwise, the size of the discount is determined by the insurance company. [back to top] Q: How often do I need to complete this course to maintain my auto insurance discount? A: The amount of for which the insurance discount course is valid is sometimes set by the state. (This time frame is typically 3 years.) Otherwise, the amount of time for which the course is valid is determined by the insurance company. [back to top] Q: How long will it take me to complete the course? A: The mature driver safety courses range length from 3 to 6 hours depending upon your course and state. You can start and stop the course at your desire. [back to top] Q: Do I need to save my work? A: Your registration and payment information are automatically saved. You must finish each chapter quiz completely in order to receive credit for that chapter. Simply log in using your driver's license and password. We automatically keep track of the coursework completed, so the next time you log in, you can pick up where you left off. [back to top] Q: I need to contact you. What is your contact information? A: Live customer support: 800.723.1955 TDD for the hearing impaired: 800.735.2929 Email support: wecare@idrivesafely.com Corporate Office: I DRIVE SAFELY, L.L.C. 294, La Moree Road San Marcos, CA 92078 760.744.3070 760.744.3072 fax [back to top] Q: How long is the final exam? A: The length of the final exam is determined by the state. The typical final exam is 25 questions. [back to top] Q: What will happen if I fail the final exam? A: You may retake the final exam multiple times at no additional cost. [back to top] Q: What should I do if I think I have spotted an error in the material? A: At the bottom of each page, there is a button you can click that will e-mail your comments to the content team for review and verification. We appreciate your input! [back to top] Q: Are the statistics you quote outdated? A: The National Highway Traffic Safety Administration (NHTSA) and the Insurance Institute for Highway Safety (IIHS) generally release traffic statistics 1-2 years after they are collected. We update the course material regularly to reflect the latest available statistics, which are not always from the year immediately prior. [back to top] Q: What do I do with my certificate once I have received it? A: In most states your completion certificate will be mailed directly to you. However the state of Delaware requires drivers to pick up their completion certificates at a designated pick-up location. Once you receive your certificate it is then your responsibility to present it to your insurance company. [back to top] Q: What certificate delivery options do I have? A: We offer various delivery options. Your course tuition includes regular mailing of your certificate. For your convenience, we also offer premium delivery services for an additional cost. Overnight Morning delivery costs an additional $24.95 and will be delivered the next business day before 12 PM. Overnight delivery costs an additional $19.95 and will be delivered the next business day before 5 PM. Two-day express delivery costs an additional $14.95 and will be delivered the second business day before 5 PM. If you live in a rural area, delivery delays may occur. [back to top] Q: How long does it take for my certificate to be delivered? A: Our certificates are mailed out Monday through Friday at 3 PM Pacific Time (5 PM Central Time for Texas users). Users who complete their course after 3 PM will have their certificates mailed out on the following business day. We ask you to allow 3-5 business days for delivery. Premium delivery services are available for an additional fee. [back to top] Q: I need another copy of my certificate. How can I get one? A: If you have lost your certificate or if contains incorrect information, you may contact a customer support representative at 1-800-723-1955 to request a certificate reprint. [back to top] Q: Is your website secure? A: Yes. An encrypted SSL connection requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus providing a high degree of confidentiality. Confidentiality is important for both parties to any private transaction. In addition, all data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering--that is, for automatically determining whether the data has been altered in transit. [back to top] Q: Do I need any special software to take this course? A: You do not need any special software to use our course. All you need is a web browser and a connection to the internet. We support Internet Explorer 4.0 and higher, Netscape Navigator 6.0, AOL 4.0 and higher, and most other browsers. There is no software to download and nothing saved to your hard drive. Some courses use the Macromedia Flash plugin. This product is free and can be downloaded and installed at registration. [back to top] Q: Do I need to save my work? A: Your registration and payment information are automatically saved. You must finish each chapter quiz completely in order to receive credit for that chapter. Simply log in using your driver's license and password and we automatically keep track of the coursework completed, so the next time you log in, you can pick up where you left off. [back to top] Q: I forgot my password. How can I find out what it is? A: If you provided a valid email address upon registering for the course, click here to go to our password retrieval form. We will email your login name (drivers license number) and password to the email address associated with your account. If you do not have access to email, or did not provide an email address at registration, please contact our Customer Service at 1-800-723-1955. [back to top] Q: How much does the course cost? A: The price of the mature driver safety courses vary by state. The courses are available from as low as $14.95! [back to top] Q: What are may payment options? A: You may make your payment online by using a credit card, bank debit card with a Visa/MasterCard logo, or a personal check through our secure server. If you are uncomfortable submitting your payment online, you can contact our customer support representatives at 1-800-723-1955 to make your payment over the phone. You may also submit your payment by mailing a personal check or money order to our corporate office. Please make check payable to I DRIVE SAFELY and mail to: I DRIVE SAFELY 294 La Moree Road San Marcos, CA 92078 [back to top] Q: Is it safe to make payments online? A: Yes. Our website is secured with a GoDaddy.com Web Server Certificate. This certificate ensures that our website is registered with a government entity and that all website transactions are protected with a SSL encryption. [back to top] Q: What credit cards do you accept? Can I use my debit card? A: You may submit payment using a credit card, bank debit card with a Visa or Mastercard logo, or a personal check through our secure server. We accept Visa, Mastercard, American Express, and Discover. You may also submit your payment information over the phone with a customer support representative. To pay over the phone, please contact us at 1-800-723-1955. [back to top] Q: What if I do not want to enter my credit card number online? A: You may submit payment by mailing a check or money order to our corporate office. Please make your check or money order payable to I DRIVE SAFELY and send to: I DRIVE SAFELY 294 La Moree Road San Marcos, CA 92078 [back to top] Q: What is your privacy policy? A: We take your privacy seriously. Click here to read our policy. [back to top] Q: What is the course completion policy? A: You must complete all phases of the approved curriculum in order to receive a certificate of completion. Any time missed must be made up. The school is prohibited from issuing a certificate of completion if the student has not met all the requirements for course completion and a student shall not accept a certificate under such circumstances. [back to top] Q: What is the course cancellation/refund policy? A: A full refund will be made to any student who cancels the enrollment contract within 30 days of registering for the course and prior to attempting the final examination. The COURSE PROVIDER will terminate, without notice, the enrollment of any student who has not successfully completed the course within 180 days. All registration fees paid are due and refundable when the course of instruction is discontinued by the school, preventing a student from completing the course, or the enrollment of the student was procured as a result of any misrepresentation in advertising, promotional materials of the school, or representation made by the owner or employee of the school. All refunds will be issued within 30 days following receipt of a permissible request for cancellation. [back to top] Q: What is the operation and conduct policy? A: No credit or completion will be given if the course is completed by anyone other than you or if you are assisted by an outside party. When you enroll in the course you are stating under penalty of perjury that you, and not another person, studied the material in its entirety and completed that chapter quizzes and the final exam. By registering for the course, you understand that is may be a felony to make false statements or to falsify documents submitted by the court [back to top]